Privacy Policy

Last updated: April 2025

1. Who We Are

MyExamDoctor ("we", "us", "our") operates myexamdoctor.com and its subdomain products including oet.myexamdoctor.com. We are based in the United Kingdom. For data protection enquiries, contact us at support@myexamdoctor.com.

2. What Data We Collect

We collect only the minimum data necessary to provide and improve our services:

• Email address — if you join our waitlist or contact us
• Payment data — processed entirely by Stripe. We never store card details
• IP address — used to enforce free trial limits (3 questions per user)
• Usage data — anonymous analytics on which features are used
• Cookies — see our Cookie Policy for details

3. How We Use Your Data

• To provide access to our exam coaching products
• To process payments via Stripe
• To send product launch notifications (only if you joined our waitlist)
• To prevent abuse of free trial limits
• To improve our products based on usage patterns

4. Legal Basis for Processing

We process your data under the following legal bases under UK GDPR:

• Contract — to fulfil your purchase and provide access
• Legitimate interests — to prevent abuse and improve our products
• Consent — for marketing emails (you can withdraw at any time)

5. Who We Share Your Data With

We share data only with the following trusted processors:

• Stripe — payment processing (see stripe.com/privacy)
• Anthropic — AI responses (inputs processed but not stored for training)
• Upstash — session and access key storage
• Vercel — website hosting and infrastructure

We never sell your data. We never share it with advertisers.

6. How Long We Keep Your Data

• Purchase access keys — retained as long as your account is active
• IP-based trial data — deleted after 7 days
• Email addresses — until you unsubscribe or request deletion
• Payment records — 7 years as required by HMRC

7. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, email support@myexamdoctor.com. We will respond within 30 days.

8. Cookies

We use minimal cookies. See our Cookie Policy for full details.

9. Security

We use industry-standard security measures including HTTPS encryption, token-based access control, and secure third-party processors. No system is 100% secure — if you believe your data has been compromised, contact us immediately.

10. Children

Our products are directed at adults and professional candidates. The 11 Plus product is used by parents on behalf of their children. We do not knowingly collect personal data directly from children under 13.

11. Changes to This Policy

We may update this policy. Material changes will be notified by email (if you are on our waitlist) or by a notice on our website. The date at the top of this page will always reflect the latest version.

12. Contact

For any privacy-related questions: support@myexamdoctor.com